FAQ
Questions and Answers.
Everything about booking, paying and working with HandyMan Do IT.
Payments
How do I pay?
Pay in the app with MTN MoMo, Orange Money or your HandyMan wallet. Your money is held safely and only released to the pro when the job is finished.
Prices and Quotes
How is the price decided?
Describe the job and add photos, and you get a clear price before you book. For larger projects, request a quote and we prepare one for you.
Where We Work
Which cities do you cover?
Douala, Buea and Yaoundé, and more than 120 towns and cities across Cameroon.
Cancellations
Can I cancel a booking?
Yes, from the booking in the app, as long as the work hasn’t started and your pro isn’t already on the way. If you cancel once the work has started, you’re refunded 50%. Refunds go back to your HandyMan wallet.
Guarantee
What if I’m not satisfied?
Your payment stays held until the work is done, and the job only closes when you share your completion code. Refunds go back to your HandyMan wallet. Our support team is available every day from 07:00 to 21:00 (WAT).
Safety and Trust
How are the pros checked?
Our team checks every pro’s identity, documents and skills before they can take jobs on HandyMan.
Can I follow the job?
Yes. Follow your pro on a live map and see each stage, from setting off to finished, with photos of the work.
For Pros
How do I become a pro?
Download the same app and choose “I offer services” when you sign up. Add your skills, rates and service area, get verified, then receive nearby requests.
For Businesses
Do you work with businesses?
Yes. “My organisation” accounts let your team book together, and we handle signage, events and office projects. Request a business quote to get started.